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I work as a Service Delivery Provisioning Manager supporting Supply Chain. I am the go-to person to remove road blocks and obstacles and make sure we can service our customers whether it be with forecasts to the plants, orders to go out from the Distribution Centers, orders to end users via our portal, credit card processing, etc.

There are a lot of moving parts with tons of applications on a lot of servers in multiple countries and time zones that are all in play being serviced by multiple providers.  It is a lot of responsibility and a lot of work, but I truly work for the best team in the best company and wouldn’t want it any other way.

People are always asking me what I like best about working at Michelin and my honest answer is always the people and the atmosphere. Pair that combination with a great benefits package and opportunities to explore other métiers and you can’t find a better place to be.

I have spent the past six years in the tire performance research and development group specializing first in tire noise and comfort. Over the last year, I have transitioned to focusing on tire handling. I have been called on as a key expert to help improve tire performance for noise, comfort, and handling for many vehicle manufacturers’ new vehicle development programs. I am currently working on developing new simulation capabilities for the handling performance with the goal of using simulated data to design better tires more quickly and reduce manufacturing costs during development.

One of my most interesting projects was to design and implement a new tool for analyzing tire tread patterns to reduce the variation in the acoustic content, and it is currently being used worldwide within Michelin. During the development of this tool, I had the opportunity to analyze historical data, instrument vehicles with microphones to take my own new data, plan tire builds to help validate the simulations, program the prototype tool and design the user interface. This new tool was used in the development of a new tire line and helped to significantly reduce the acoustic level.

I manage the Supply Chain and Logistics Services team for North America. I am responsible for a team of people who work alongside customers to solve their pain points and implement services to support their business. 

We collaborate with our Marketing and Sales counterparts to align the forecast with the latest commercial ambitions and to keep the customer at the forefront of decision making. We work through robust data analysis to validate our forecast proposal. After a month of collaboration and analysis, the story to support the forecast comes together, and the forecast is validated with region staff before it is submitted to the Business Line for final review. As a key user for our forecasting system, I also have the opportunity to work with members of our forecasting team to develop process improvement solutions.

I plan new product launches while making sure that the old product phases out accordingly.  Once the project reaches a specific milestone, I start planning what we need in order to launch a new tire line on time (design releases, molds, test builds, etc.) and estimate when we should have inventory at our selling location.  As you can tell, this is a very cross functional position – coordination needs to happen with RDI, industry, technical, supply chain, logistics, customer service, marketing and sales.  I’ve enjoyed every job I’ve had but this one has been the most satisfying since I’ve seen what needs to happen to get a product to market and being part of an actual commercial launch has been VERY exciting.