Customer Supply Chain Manager

Michelin is hiring!

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The Opportunity

We are looking for a Customer Supply Chain Manager. The position reports to the B2C Supply Chain Director. This is an opportunity to drive greater collaboration and transformation with our key customers through innovative ways of working.

Our headquarters are in Greenville, SC, conveniently located within driving distance to east coast beaches, the Blue Ridge Mountains and large cities like Atlanta and Charlotte. The mild climate, charming downtown, and impressive culinary scene are just a few of the perks of living here. 

What you’ll do

This position will be the central owner of strategic supply chain collaboration with assigned customers, developing a shared vision for supply chain excellence, and coordinating with internal partners to deliver the multi-year roadmap. Key deliverables will be focused on driving profitable growth, joint value creation, improving customer experience, enhancing supply visibility, and optimizing cost-to-serve!

Establish a great foundation for collaborative joint value creation in Supply Chain , specifically:

• Builds an ongoing collaborative relationship with senior-level supply chain leadership teams of selected customers.
• Develops a shared future-state supply chain vision (i.e. Polar Star); with roadmap to deliver these results.
• Establishes governance and communication platform for Michelin and main partners to exchange Supply Chain initiatives, Supply Chain trends, major projects, and critical metrics.
• Serves as main point of contact for critical initiatives that require heavy Supply Chain involvement and customer engagement.

Ensure clarity and alignment on the objectives, specifically:

• Define the objectives expected from joint value creation initiatives upfront, and how they will be captured and reported.
• Monitor the progress vs. expected execution breakthroughs and make the necessary course corrections to ensure initiatives are delivered on time.
• Partners with customer and logistics strategy team to drive optimization of the network design of the shared Supply Chain, delivering cost to serve optimizations all.
• Partners with commercial roles (Sales Account Manager) to develop alignment.
• Highlight cost and other benefits for both companies — ensure that wins are known, and challenges communicated positively to team members in both organizations.
• Be the advocate of customer supply chain needs while understanding limitations within Michelin and vice versa. Consider these within the context of the shared supply chain so that initiatives benefit both companies.

What you’ll bring

The ideal candidate has the following competencies and skills:

• Focuses ceaselessly on customers
• Commits to results
• Works well cross functionally
• Excellent communication skills, including verbal, written, and presentation
• Analytical and problem-solving skills
• Process and project management skills
• Strong Business & Financial background
• High entrepreneurial drive and spirit
• Influence leadership throughout various levels of the organization
• Strong Insightfulness: Forward-thinking individual, with ability to judge and handle complex matters. Ability to navigate in a Global environment and to provide guidance and inputs for the strategic horizon
• Networker: Positive, Transparent, and ability to developing strong relationships

Experience:

• Bachelor's degree required; MBA/MS in Supply Chain focus preferred
• At least 7 years of proven experience in Supply Chain and/or related field

Location:

• Job will be based in Greenville, SC. Relocation assistance provided.

Travel: travel could be up to 25%

Inspire Motion for Life: Apply Today!

As the leading mobility company, we work with tires, around tires and beyond tires to enable Motion for Life. Dedicated to enhancing our clients’ mobility and sustainability, Michelin designs and distributes the most suitable tires, services and solutions for our customers’ needs. Michelin provides digital services, maps and guides to help enrich trips and travels and make them unique experiences. Bringing our expertise to new markets, we invest in high-technology materials, 3D printing and hydrogen, to serve a wide a variety of industries—from aerospace to biotech. Headquartered in Greenville, South Carolina, Michelin North America has approximately 23,000 employees and operates 34 production facilities in the United States and Canada.

MICHELIN® tires have been ranked the #1 Tire Brand across major categories and segments by industry experts and consumers alike. For nearly three decades we’ve been recognized for our achievements in Customer Satisfaction, Performance, Durability, Technology and Innovation.

Michelin cares for the personal and professional development of its employees. We support career advancement through various options, which include: skill and career development, training, career exploration and work with cross-functional teams. We offer the possibility of a varied and fulfilling career path in an environment where unique contributions are valued.

Michelin offers 10 Business Resource Groups (BRGs) which are all-inclusive groups created and led by employees who have shared life experiences across various diversity dimensions. Each group supports business strategies and initiatives along with meeting the needs of members. The goal of each group is to help employees feel welcome and included, support employee engagement and encourage professional development. BRGs also provide cross-cultural support, career management resources and opportunities for community involvement.

Michelin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. Consistent with these obligations, Michelin also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs. If you need accommodation for any part of the employment process because of a disability, please contact us at accommodations@michelin.com.

This position is not available for immigration sponsorship.

Get in the driver’s seat and be on your way to a meaningful professional journey!