EUX Workplace and Collaboration Specialist

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KEY EXPECTED ACHIEVEMENTS

• Efficiently resolve the EUX related incidents and service requests following FIFO and prioritization.
• Act as an escalation point for OSS (On-Site Support).
• Identify trends and recurring problems to determine the underlying causes and solve problems at the source.
• Develop Sustainable EUX Solutions with Complete, scalable, robust, consistent, at the right TCO ( total cost of Ownership), and minimizing the cost of change.
• Actively engage and give inputs in creating the roadmap of EUX expertise domain and communicate it with the stakeholders.
• Define and monitor the obsolescence treatment plan for the EUX expertise domain.
• Leverage existing solutions and apply it across globally in a sustainable and secure approach. ( global ticket queue Sites in Europe ex: Germany , UK, Sites in NA ex: US, Canada) role is same – perimeter is different
• Define and align to the principles, standards, best practices, and architecture guidelines (Data, Integration, BI, Infrastructure, Security).
• Define and Establish standards and framework across Built, Deploy and Support.
• Understand business operations, challenges, and evolving opportunities to effectively advise business partners and anticipate their needs.
• The provision of the essential elements for choosing and planning IT projects, especially for application or technological obsolescence management. ( Same role different perimeter)
• Support business partners in identifying EUX solution opportunities with the collaboration of the global architecture team and EUX SMEs.
• Work with IT Infrastructure leadership in defining the EUX roadmap of the future.

What to expect

• Work with best of bread EUX solutions and platforms in delivering the best user experience to the stakeholders.
• An opportunity to work with a talented tech-oriented, state-of the art facility in the heart of Colombo.
• Opportunities to interact with a highly talented, multi-cultural and diversified team that believes in personal and team growth.
• Ability to work within a span of providing solutions across the technology stack without focusing on one infrastructure domain.
• Open office culture, ability to work from anywhere and an environment which respects work-life balance.
• Room to experiment and develop innovations that benefits the organization.
• An opportunity to work with Michelin group and zone teams internationally.

We are looking for motivated individuals with the below requirements to join our team:

• Bachelors Degree in Computer Science or related field and minimum 5 years' of work experience in a similar role;
• Self-motivated, committed and a good team player.
• Excellent English communication skills
• Customer-centric, service mindset
• A passion for learning and a deep understanding of the EUX technologies
• Ability to be flexible and adaptable to changes.
• Passion for solving problems.
• Knowledge of ITIL and experience in an ITSM tool would be an added advantage.
• Collaboration mindset with business and different IT counterparts in the group

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