Best practices and tools of progress approach are deployed and improve the performance of the entity’s services.
Progress initiatives are identified and facilitated, and lead improvement of quality achievement :
is accountable to choose and apply relevant progress method and tools to improve performance,
give visibility on results,
ensure alignment between entity strategy and progress initiatives,
ensure systematic corrective action are implemented to reduce errors and improve the quality of systems by targeting the root causes of problems.
Performance is measured and analyzed in order to identify potential for progress, results of progress initiatives are measured.
Interfaces, communications, resource arbitrations are negotiated and coordinated between progress initiatives.
The entity's progress network is animated: sharing experience and identifying training needs, providing training, validating entries into the profession.
The entity's management is coached in continuous service improvement practices.
Operational teams' long-term autonomy is developed, in order to manage their progress initiatives.
Lessons learned between teams/areas/entities are capitalized and shared, and standards are improved. Change management, in addition with deployment of progress initiatives, is performed, progress chantiers are animated.