Michelin is hiring!
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THE OPPORTUNITY
We are looking for a motivated and customer-focused individual with extensive race experience to join our team as a Racing Series, Events and Sales Manager for BFG Racing Off and On Road. This role is crucial in ensuring our customers receive the best possible experience and support.
WHAT WILL YOU DO
Customer Support:
Provide comprehensive support to customers, including offering advice and handling claims.
Address customer inquiries and resolve issues promptly and effectively.
Maintain a high level of customer satisfaction through professional and courteous interactions.
Series and Management:
Engage in strategic work on sponsorships with both internal and external stakeholders.
Manage relationships and agreements to maximize sponsorship benefits.
Market Feedback:
Capture and document information about product and service issues in the market.
Analyze customer feedback to identify trends and areas for improvement.
Collaborate with relevant departments to address and resolve identified issues.
Product and Service Development:
Participate in the development and enhancement of product and service offerings.
Provide insights and feedback from customer interactions to inform product and service improvements.
Work closely with the product development team to ensure customer needs are met.
BFG Racing Tire Sales:
Responsible for the sales of tires.
Develop and implement strategies to increase sales volume.
Create and manage volume forecasts to meet sales targets.
Support of OE2 Customers:
Provide dedicated support to OE2 (Original Equipment) customers.
Ensure customer satisfaction and address any specific needs or issues.
Travel Requirements:
Travel will be approximately 30-50% of the time, depending on business needs.
WHAT WILL YOU BRING
Extensive knowledge of off road racing market & key players.
5 years proven experience in the racing market space including customer support and series management.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to work collaboratively in a team environment.
Proficiency in using customer support software and tools.
#LI-HIRINGMICHELIN
Inspire Motion for Life: Apply Today!
As the leading mobility company, we work with tires, around tires and beyond tires to enable Motion for Life. Dedicated to enhancing our clients’ mobility and sustainability, Michelin designs and distributes the most suitable tires, services and solutions for our customers’ needs. Michelin provides digital services, maps and guides to help enrich trips and travels and make them unique experiences. Bringing our expertise to new markets, we invest in high-technology materials, 3D printing and hydrogen, to serve a wide a variety of industries—from aerospace to biotech. Headquartered in Greenville, South Carolina, Michelin North America has approximately 23,000 employees and operates 34 production facilities in the United States and Canada.
MICHELIN® tires have been ranked the #1 Tire Brand across major categories and segments by industry experts and consumers alike. For nearly three decades we’ve been recognized for our achievements in Customer Satisfaction, Performance, Durability, Technology and Innovation.
Michelin cares for the personal and professional development of its employees. We support career advancement through various options, which include: skill and career development, training, career exploration and work with cross-functional teams. We offer the possibility of a varied and fulfilling career path in an environment where unique contributions are valued.
Michelin offers 10 Business Resource Groups (BRGs) which are all-inclusive groups created and led by employees who have shared life experiences across various diversity dimensions. Each group supports business strategies and initiatives along with meeting the needs of members. The goal of each group is to help employees feel welcome and included, support employee engagement and encourage professional development. BRGs also provide cross-cultural support, career management resources and opportunities for community involvement.
Michelin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. Consistent with these obligations, Michelin also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs. If you need accommodation for any part of the employment process because of a disability, please contact us at accommodations@michelin.com.
This position is not available for immigration sponsorship.
Get in the driver’s seat and be on your way to a meaningful professional journey!