Technical Specialist 2

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Path and experience desired:

• More than 10 years in IT.
• Minimum of 5 years of experience in IT Infrastructure Operations.
• Minimum of 5 years of project management.
• Autonomy to manage your daily tasks.
• ITIL foundation certified.
• Knowledge of the IT Infrastructure & IT Systems (Any Certification is a plus).
• Knowledge of ServiceNow is a plus.
• Knowledge of Active directory / LDAP is a plus.
• Knowledge of Windows or Linux OS is a plus.
• Knowledge of cloud providers like Azure, AWS, OCI and others is a plus.
• Knowledge of security frameworks like CIS, NIST, ISO is a plus.
• Knowledge of network architecture is a plus.
• Ability to analyze, challenge
• Able to create PowerPoint presentation.

Recommended employee names (Optional)

• NA

Metier Competencies: IT

• Main activities
• Manage part of the Michelin Group RUN team's follow-up activities.
• Contribute to transformation projects.
• Manage technical and organizational relations with old and new subcontractors.
• Participate in certain operational committees.
• Collaborate with other teams on reversibility.
• Contribute to the follow-up of service requests.
• Contribute to change management approval and execution.
• Contribute to the follow-up of major incidents and problems & associated RCA.
• Contribute to provisioning and capacity management.
• Contribute to the optimization of ITIL processes.

Team

• Respect team rules and rituals.
• Participate to ongoing reflection on team organization to improve efficiency.
• Review / Assess workload estimates.
• Participate in the choice and assignment of topics/tasks to be covered either in the operations or related to the reversibility action plan.

Competences required

• Able to communicate effectively, with internal or external teams, in written and oral format
• Listens to constructive feedback and incorporates suggestions to achieve collective objectives
• Soft skills
• Excellent written, verbal, and interpersonal skills
• Self-motivated and be able to produce and perform with minimal supervision as well
• Curiosity
• Rigor, well organized

Ability to take decisions

• Must be able to deal with stakeholders, to challenge (Michelin teams or Providers)
• Ability to quickly adapt to changes
• Creative, thinking outside of the box, eager to learn and truly committed to the success of the company

Operational & behavioral skills

• Customer oriented.
• Ability to communicate efficiently with the team members and stakeholders.
• Willingness to continuous improvement.
• Helping others.
• Ability to negotiate with stakeholders and partners, adapting to their expectations, needs and constraints.