B2B Senior Internal Sales Manager - Melbourne

About the Role 

Reporting to the Regional Sales Manager, you’ll join a small, supportive team focused on securing and maintaining B2B accounts—particularly our durable partners. This role is ideal for a professional with sales, account management or mechanical field experience. 

Using Salesforce CRM, your key responsibilities will include: 

• Manage Strategic Accounts: Full ownership of durable customers and key dealer accounts, including all communications and sell-in activities. 

• Drive Customer Value: Align internal teams to deliver consistent messaging and execute account development plans (CAP/KAP). 

• Business Growth: Identify opportunities, implement new initiatives, and strengthen partnerships. 

• Champion Customer Satisfaction: Lead initiatives to enhance customer experience and coach internal teams. 

• Build strong relationships through regular touchpoints and quarterly business reviews. 

• Ensure all partners have clear CAP/KAP actions to improve sales and customer intimacy. 

• Monitor supply needs and provide proactive support. 

• Promote customer satisfaction programs with consistent engagement. 

What We’re Looking For: 

• Willingness to adapt and learn. 

• Ability to work autonomously while being part of a team. 

• Strong communication skills to share information, mitigate issues and resolve conflicts. 

• Analytical skills to understand data, write reports and make recommendations. 

• Respect for people, fostering a culture of compassion, empathy and support. 

• Ideally experience in B2B industry, client services and/or sales environment. 

• Experience using a CRM tool and MS Office skills: Excel, Word and PowerPoint. 

• Ability to travel 6-8 days per month (you plan your own schedule). 

• Authorised to work in Australia. New Zealand applicants will also be considered. 

What’s in it for you? 

• Comprehensive training & development program 

• Great company culture – open and collaborative environment 

• Fully maintained company vehicle 

• Performance bonus and 2% additional super above the Superannuation Guarantee 

• Additional 4 days of Wellness Leave per year & access to Employee Assistance Program 

• Staff incentives include paid parental leave (primary & secondary) & more! 

• Opportunity to innovate and pioneer the way forward 

About us 

Are you ready to embark on an exciting career journey with Michelin, a global leader in sustainable mobility? At Michelin, we believe in putting people at the heart of everything we do. Our commitment to people development, innovation, excellence and sustainability drives us to create a better future for our customers, employees and communities. 

As a part of our team, you'll be joining a company that values respect, diversity, inclusion and collaboration. We strive to foster a culture where every voice is heard, and every idea is valued. Our employees are empowered to take initiative, challenge the status quo, and contribute to meaningful projects that make a real impact.