Case Manager- Disability and Leave Management

Case Manager- Disability and Leave Management

Michelin is hiring!

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The Opportunity

The Disability Management Services has an opportunity for a Case Manager to support employees by providing clear communication and direction to reduce stress during a moment that matters. The Case Manager will provide disability case management and claim determinations based upon objective medical documentation. Telephonic case management will include, but is not limited to, closely working with employees to best evaluate each case, interpreting the applicable disability plan, determining benefits, ensuring timely claim reviews and outside vendor evaluation/referrals while maintaining consistent communication with required parties.

What You Will Do:
•    Manage disability and leave of absence claims by phone, ensuring employees return to work no sooner or later than medically appropriate.
•    Review and authorize claims by analyzing documentation and determining benefit eligibility.
•    Apply clinical resources (e.g., duration guidelines, in-house clinicians) to support timely and compliant case resolution.
•    Clearly communicate with employees and Michelin partners about documentation requirements, timelines, payments, and claim status.
•    Collaborate with employees, managers, Occupational Health Nurses, and SP business partners to guide the claims process.
•    Coordinate the review of contested claims, ensuring consistency, factual accuracy, and fair resolution.

What You Will Bring:
•    Bachelor’s degree or equivalent experience, with a desire for continuous learning and upskilling.
•    3+ years of experience in disability case/claims management, with working knowledge of medical terminology and duration management.
•    Strong communication skills (written and verbal), with the ability to influence, resolve issues, and handle user problems professionally.
•    Proven ability to build strong relationships with collaborators, leaders, and partners to drive team initiatives.
•    Comfortable engaging with employees while accurately documenting key information in real time.
•    Proficiency in Microsoft Office and the ability to manage multiple priorities under pressure.
•    Clear, transparent interaction style with leadership and strong follow-through on objectives and deliverables.
•    Bilingual in English and Spanish is a plus.

This opportunity is located at our primary corporate headquarters in Greenville, SC. Greenville is situated just about halfway between Charlotte, North Carolina and Atlanta, Georgia. Greenville's friendly, thriving downtown and surrounding areas are full of year-round activities for all ages. This campus features a cafeteria, credit union, trademark store and health center. Our 1,400 corporate employees take pride in thinking globally to support the diverse US and Canadian workforce while also acting locally to uplift and enhance our local Upstate communities. We are driven to be the employer of choice for people looking for a career with respect and purpose. Come join our team!

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Inspire Motion for Life: Apply Today!

As the leading mobility company, we work with tires, around tires and beyond tires to enable Motion for Life. Dedicated to enhancing our clients’ mobility and sustainability, Michelin designs and distributes the most suitable tires, services and solutions for our customers’ needs. Michelin provides digital services, maps and guides to help enrich trips and travels and make them unique experiences. Bringing our expertise to new markets, we invest in high-technology materials, 3D printing and hydrogen, to serve a wide a variety of industries—from aerospace to biotech. Headquartered in Greenville, South Carolina, Michelin North America has approximately 23,000 employees and operates 34 production facilities in the United States and Canada.

MICHELIN® tires have been ranked the #1 Tire Brand across major categories and segments by industry experts and consumers alike. For nearly three decades we’ve been recognized for our achievements in Customer Satisfaction, Performance, Durability, Technology and Innovation.

Michelin cares for the personal and professional development of its employees. We support career advancement through various options, which include: skill and career development, training, career exploration and work with cross-functional teams. We offer the possibility of a varied and fulfilling career path in an environment where unique contributions are valued.

Michelin offers 10 Business Resource Groups (BRGs) which are all-inclusive groups created and led by employees who have shared life experiences across various diversity dimensions. Each group supports business strategies and initiatives along with meeting the needs of members. The goal of each group is to help employees feel welcome and included, support employee engagement and encourage professional development. BRGs also provide cross-cultural support, career management resources and opportunities for community involvement.

Michelin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. Consistent with these obligations, Michelin also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs. If you need accommodation for any part of the employment process because of a disability, please contact us at accommodations@michelin.com.

This position is not available for immigration sponsorship.

Get in the driver’s seat and be on your way to a meaningful professional journey!