Customer Data Analyst

Customer Data Analyst

Michelin is hiring!

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This role is based in the Michelin Corporate Business Services in Bucharest, where more than 800 colleagues deliver excellence in Purchasing, Finance, Logistics, Order to Cash, Personnel and Service Management.  

The Customer Data Analyst is responsible for creating, updating, and cancelling customer accounts correctly, thoroughly, and in accordance with relevant regulatory standards (ECA region).

What will you do?

Customer Account Management:

• Cooperation with the Sales Department for receiving and processing an accurate CarForm;

• Proposing solutions to improve processes in situations where they are not functioning efficiently;

• Correct and timely setup of customer accounts (including processes such as creation, modification, cancellation, or reactivation);

• Verification of account accuracy;

• Conducting applicable internal control processes for customer accounts and protection against fraud risk;

• Checking identified suspicious clients in the Trade Automation process (Embargo).

 

Handling complaints regarding customer accounts received from customers:

• Analysis of customer complaints

• Proposing measures to improve practices

• Resolving the complaint

• Providing a correct and sufficient response to the requester

What we’re looking for: 

• Good knowledge of English (minimum B2);

• Previous experience in Customer Data Management or similar activities;

• Intermediate computer skills, with the ability to learn new tools;

• Intermediate Excel and Office suite skills;

• Team-worker attitude.

In Michelin we offer:

• Hybrid way of working;

• A customizable benefits package with options to choose: gym access, medical or dental services, private retirement pension, deduction of public transport costs, cultural activities vouchers etc.

• Private medical subscription;

• Life insurance;

• Lunch vouchers and discounts;

• Deduction of vacation costs.

How we recruit:

Once you submit your application, one of our recruiters reviews it. If your profile fits our role:

• We have a phone call to get to know each other;

• We hold assessments to see your language skills and competencies;

• We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager.

Pass all stages with flying colors, and we’ll send you our offer.

LET’S INSPIRE MOTION FOR LIFE

Where do success and ideas come from? We strongly believe they come from collective intelligence.

Our talents, people and employees are the source of purposeful and sustainable innovations. That’s why we care about developing and enhancing their strength, and we ensure them a tailored professional journey across units and countries.

What drives us is the spirit of unlimited innovation, which we all possess. Our goal is to cultivate and nurture that spirit, by questioning the status quo, improving our way to do things. Therefore, we are always optimistic as to overcome the challenges of tomorrow.

That’s our mission as an employer: inspiring innovation in all of us, to build a better life in motion for you and for everyone.

Michelin, a leader in the field of tires, is dedicated to sustainably enriching the mobility of goods and people through the production, distribution and marketing of tires for each type of vehicle. It also offers innovative business support services, digital mobility services and publishes travel, hotel and restaurant guides, maps and atlases. Michelin has over 4500 employees in Romania: 3 factories (2 in Zalău and 1 in Florești - Prahova), as well as a commercial network, and a center for shared services, in Bucharest. The office in Bucharest also hosts the coordination center for the Central Europe and Central Asia region.

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