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KEY EXPECTED ACHIEVEMENTS • Measurement / calibration results (and calibrated equipment) and associated documentation are delivered to users within the required timeframes. • Measurements / calibrations are carried out according to the operating procedures and measurement / calibration processes, including those required in terms of safety, transport, recycling of samples, traceability ... • The measurement / calibration results delivered are reliable and validated as required. Information relating to nonconformities is transmitted to the functions responsible for their processing according to the planned rules of action and / or via the appropriate information systems. • The measurement / metrology quality requirements (including the verification of measurement conditions (temperature, hygrometry, calibration validity, ...) are applied, in particular the provisions for durability (VQM) • Know-how is passed on during training plans