Fleet Account Manager in Boston, MA (experienced level professional)

Michelin, the Worldwide leader in Tires, is hiring!

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Job Summary

Michelin Fleet Solutions leases tires to fleet customers. We provide services and expertise for these fleets while managing the inventory for them. The account manager is assigned to a specific geographic area to balance multiple fleets.

Mission

Implement and monitor the service provider network in alignment with the company vision

Ensure the quality of the technical services at the provider through continuous improvement, standardization, and auditing.

Responsibilities

The account manager will be solely responsible for managing several fleet accounts at varying levels of complexity, working with our internal personnel to ensure accuracy of data received (including tire activities, tire and vehicle inspections, tire disposals and reception of new inventory). They build and maintain strong partnerships with the service provider and the transit to maintain good working relationships and ensure the profitability of the business.

Key expected achievements

• Provides macro estimation of the planned delivery
• Ensures consistency and facilitates collaboration across functions for specific service at strategic horizon
• Provides input on how to improve the customer/partner/employee satisfaction to guaranty the best experience
• Enable the team to achieve the collective objectives
• Provide an environment allowing continuous progress and innovation
• Ensure the Promise to the Customer is respected throughout the operational process and initiates improvement to realign if needed
• Lead the flow of day-to-day operations

Team support & development:

• Provide guidance on how to best anticipates and handles operational issues
• Lead team discussion and problem solving for issues that arise within the scope of the team's responsibilities
• Provide training to enhance team member’s competencies and their professional development and careers

Requirements

• Must be a fast learner, analytical, self-motivated, organized, detail-oriented, unafraid to challenge the status quo, a problem solver, familiar with basic tire knowledge and at ease with the use of technology.

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Moving Forward Together: Apply Today!

Dedicated to the improvement of sustainable mobility, Michelin designs, manufactures and sells tires for every type of vehicle, including airplanes, automobiles, bicycles, earthmovers, farm equipment, heavy-duty trucks and motorcycles.  

Michelin also offers a full range of innovative services and solutions that help make mobility safer, more efficient and more environmentally friendly. To create unique mobility experiences, Michelin publishes travel guides, hotel and restaurant guides, maps and road atlases.  

Headquartered in Greenville, S.C., Michelin North America employs more than 20,000 people and operates 19 major manufacturing plants in the U.S. and Canada. 

Michelin is recognized as an employer of choice by the people who work here. They stay at Michelin because they have careers with a purpose at a company with a purpose. In fact, more than 97 percent of Michelin employees say they choose to move forward together with our company each year. 

Michelin’s status as a great place to work has been validated by the leading authorities on workplace culture:  

·       Forbes list of “Most Diverse Place to Work” and “Best Employer for New Grads” 

·       Fortune list of “World Most Admired Companies”  

·       Voted on the top 50 Employers list by the readers of Minority Engineer magazine, Women Engineer magazine and STEM Workforce Diversity magazine. 

·       Top Company for Women to work for in Transportation. 

Michelin takes an advanced approach to career development, ensuring that you will come for a job but stay for a career. More than 75 percent of our managers are promoted from within, and we offer multiple career development paths to challenge employees to grow and realize their purpose across the span of their individual careers. 

Apply now and start your own mobility journey with Michelin today.  

Total Rewards: 

Motivated by our Purpose - We Care about Giving People a Better Way Forward - Michelin offers our employees a comprehensive Total Rewards package with competitive well-being, health care, life insurance and retirement benefits and perks such as: 

·       Paternity leave 

·       Maternity leave 

·       Tuition reimbursement 

·       Family health care centers and fitness facilities at several company locations 

·       Fitness membership reimbursement through a network of nationwide facilities 

·       529 college savings plan 

·       A 401(k) match 

·       Free tires based upon years of service 

·       An Employee Assistance Program 

·       A relocation assistance program    

Michelin is an equal employment opportunity employer of minorities, women, veterans and the disabled.  If you need accommodation for any part of the employment process because of a disability, please contact us at accommodations@michelin.com 

This position is not available for immigration sponsorship